IT Helpdesk

Tell the IT team what is wrong or what you need. You will get an email with your ticket's number.

Your work email

Your KEKA email address. It says who is filling this in.

What is it about?

Software

For a Software issue or a Software installation: its name, e.g. Revit 2027.

How soon do you need it?

For a Software installation.

Website to unblock

For unblocking a website: its whole address, starting with https://

Client / Project Name / Manager name

For a Software installation: who or what it is needed for.

Describe your issue/requirement in detail

Up to 300 characters. Say what you see, e.g. the words of an error.

The PC it is about, as its label says, e.g. PC-031. Needed for a Software installation.

Phone number

A phone number the IT team can call you on.

Screenshot or file

Optional. One screenshot as a JPG or PNG, or one PDF, up to 10 MB.

You need no login. To add something later, raise another ticket and give this one's number.